Terms of Service

Stoify's identity

These Terms are provided by Stoify, the operator of Stoify. Notices and questions about these Terms can be sent to support@stoify.app.

Agreement and scope

These Terms of Service govern your access to and use of stoify.app, the Stoify platform, and related services. They apply to visitors, account holders, and merchants using Stoify to create or operate storefronts. By using Stoify, you agree to these Terms and any product-specific terms shown when you use or purchase a feature.

If you use Stoify for a business, you confirm that you have authority to accept these Terms for that business. If you do not agree, do not use the service.

The Stoify platform and merchant responsibilities

Stoify provides software for creating and operating commerce storefronts, including catalogue, content, checkout, inventory, analytics, customer, campaign, event, form, API, and operational tools. Features and limits vary by plan and may be changed or retired as described in these Terms.

Stoify is not the seller, merchant of record, payment processor, shipper, or customer-support provider for products listed by a merchant. Merchants are responsible for their products, prices, taxes, shipping, fulfilment, returns, refunds, customer communications, legal notices, age restrictions, licences, and compliance with laws that apply to their business.

Merchants must give shoppers accurate information and a lawful way to exercise privacy, cookie, marketing, cancellation, refund, and other applicable rights. A merchant must not use Stoify to process information it is not permitted to collect or share.

Data protection and merchant data

For personal data that a merchant submits to Stoify or collects through a Stoify-powered storefront, the merchant is generally the controller and Stoify acts as the processor or service provider, as applicable to the relevant law and agreement. The merchant must provide all required notices, obtain any required permissions, use a lawful basis, honour data-subject requests, and give Stoify lawful instructions.

Stoify may process merchant data to host and secure the service, provide storefront and platform functionality, maintain backups, prevent abuse, provide support, and comply with law. We may use subprocessors for infrastructure, storage, email, authentication, payments, security, and other platform services. The merchant remains responsible for configuring its storefront and modules consistently with its privacy and cookie obligations.

If you use a merchant's storefront or submit information to that merchant, the merchant's privacy notice governs its use of that information. Stoify may assist the merchant with a request or incident where reasonably possible, but the merchant remains responsible for responding to its customers and regulators.

Accounts, access, and security

You must provide accurate information and keep your account information up to date. You are responsible for protecting login credentials, authorising appropriate team members, using appropriate permissions, and activity carried out through your account.

Tell us promptly if you believe an account, API key, or credential has been compromised. We may require verification or suspend access while we investigate a security or abuse concern. You must not share credentials or use another person's account without permission.

Acceptable use and prohibited content

You may use Stoify only for lawful purposes and in accordance with these Terms. You must not misuse the service, bypass security or access controls, interfere with its operation, reverse engineer it except where the law permits, scrape it abusively, or use it to distribute malware, fraud, unlawful content, deceptive content, or content that infringes another person's rights.

You must not use Stoify to process special-category, payment-card, or other sensitive information unless you have a lawful basis and the required safeguards, and you must not use it in a way that violates privacy, consumer-protection, sanctions, export-control, payment-network, intellectual-property, or other applicable rules.

Your content and intellectual property

You retain ownership of content and data you submit to Stoify. You grant Stoify the limited, worldwide, non-exclusive rights needed to host, reproduce, process, transmit, display, adapt for technical formats, back up, and secure that content to provide, maintain, protect, and improve the service. You confirm that you have the rights and permissions needed to grant this licence.

Stoify, its software, branding, documentation, designs, and service materials are owned by Stoify or its licensors. These Terms do not transfer ownership of that intellectual property to you. You may use Stoify materials only as permitted by the service or by us in writing.

Subscriptions, fees, taxes, and third parties

Pricing, currency, billing intervals, limits, and included features are shown on the relevant pricing or checkout page. Paid plans are currently presented as monthly subscriptions and may renew automatically until cancelled. Your checkout confirmation and invoice form part of the commercial record for your subscription.

You authorise our payment provider to charge the selected payment method for the applicable subscription and taxes. Prices may exclude or include taxes as stated at checkout. You are responsible for providing accurate billing information and paying amounts when due. We may restrict paid features for failed or overdue payment, subject to applicable law.

You can cancel a subscription from the dashboard or by contacting support. Unless the checkout or applicable law says otherwise, cancellation takes effect at the end of the current paid billing period and does not automatically refund amounts already paid. Nothing here limits non-excludable consumer cancellation, refund, or service-quality rights.

Payment processing, email delivery, hosting, storage, authentication, analytics, and other connected services may be provided by third parties and may be subject to their own terms. You are responsible for reviewing terms that apply to services you connect to Stoify. Third-party outages may affect the service even where Stoify is not at fault.

Availability, changes, and termination

We work to keep Stoify available and secure, but the service may change, be interrupted, or contain features that are still being developed. We may update, suspend, or discontinue features where reasonably necessary for security, abuse prevention, maintenance, legal compliance, or product development.

We may suspend or terminate access where reasonably necessary for security, abuse prevention, non-payment, legal compliance, or material breach of these Terms. Where reasonably practicable, we will provide notice and an opportunity to resolve the issue. We may act immediately where delay creates risk or is not legally permitted.

You may stop using Stoify at any time. On termination, access to the account and platform data may stop. You are responsible for exporting information you need before termination where export tools are available. Provisions that should reasonably continue after termination, including ownership, payment obligations, disclaimers, and limitations of liability, will continue to apply.

Warranties, disclaimers, and liability

To the fullest extent permitted by law, Stoify is provided on an as-available and as-provided basis, without warranties not expressly stated in these Terms. We do not guarantee uninterrupted operation, error-free results, complete security, permanent availability of data, or that the service will meet every business requirement. You remain responsible for backups, configuration, and checking the accuracy and legality of your content and storefront.

To the fullest extent permitted by law, Stoify will not be liable for indirect, incidental, special, consequential, or punitive loss, or loss of profits, revenue, data, goodwill, or business opportunity arising from use of the service. Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, deliberate misconduct, or rights and liability that cannot lawfully be excluded or limited.

If you use Stoify as a consumer, mandatory consumer protections continue to apply. If you use Stoify in business, you agree that the service is supplied for business use and that you will not rely on it as a substitute for your own legal, tax, payment, security, or compliance advice.

Indemnity and contact

To the extent permitted by law, you are responsible for claims, losses, and reasonable costs arising from your unlawful use of Stoify, your content, your storefront, or your breach of these Terms. This does not apply to the extent a claim results from Stoify's own breach or unlawful conduct.

We may update these Terms when the service or law changes. We will publish the updated Terms on this page and change the effective date. For material changes, we will provide additional notice where required. Continued use after the effective date means the updated Terms apply to future use.support@stoify.app